Mr Fioletti was found guilty of the murder of Stephanie Hodgkinson at Bournemouth Crown Court in January, and was sentenced to life imprisonment with a minimum 15 years.
The hearing for Dr Fioletti took place on Thursday 6 June, with the Committee deciding to proceed in his absence after Dr Fioletti said in correspondence that he did not want to attend the hearing nor be otherwise represented.
The Committee found the facts of the case proven by the certificate of conviction and went on to consider whether the conviction rendered Dr Fioletti unfit to practise as a veterinary surgeon.
Aggravating factors in terms of fitness to practise included the fact that it was an offence involving violence and loss of life and the injuries caused by Dr Fioletti to Ms Hodgkinson.
The sentencing remarks, which were cited during the disciplinary hearing, also made clear the devastating impact that Dr Fioletti’s actions had on Ms Hodgkinson’s family, including her two young children.
Paul Morris, chairing the Committee and speaking on its behalf, said: “The Committee considers that, when consideration is given to the ferocity of the attack on Ms Hodgkinson and the number of stab wounds she suffered, when taken together with the finding by the sentencing judge, who presided over the trial, that the respondent “represent[ed] a significant danger to any female with whom you find yourself in a relationship”, members of the public would find it abhorrent for a veterinary surgeon to have acted in this way and would be concerned at the risk the respondent posed to some members of the public.
“This Committee considers that the offence of murder is so inherently deplorable and shocking that it must constitute conduct falling far short of that to be expected of a member of the profession; and is certainly liable to bring the profession into serious disrepute and undermine public confidence in the profession.”
The Committee then went on to consider the most appropriate and proportionate sanction for Dr Fioletti.
In terms of the aggravating factors in this case, Mr Morris said: “The misconduct in this case relates to a savage, sustained and ferocious attack with a weapon on a defenceless woman in her own home.
"His victim trusted him to be in her home.
"He knew that she was the mother of two young sons, of whom she had custody, and to whom he knew she was devoted.
"He would have known that the effect of his attack on her would have devastating consequences for her sons and her other close relatives – and it did.
"This conduct constitutes disgraceful conduct of the most egregious and reprehensible kind.
“The Committee also considers that the misconduct raises serious concerns about the reputation of the profession in the eyes of right-thinking members of the public.
"This was abusive and controlling conduct of the worst kind and conduct of which the respondent had been guilty of in past relationships, as the sentencing judge found.
"Such acts by their very nature run contrary to the very essence of the practice of the profession of veterinary surgery, which is intended to protect and enhance the welfare and well-being of animals and of work colleagues.”
In mitigation the Committee noted that Dr Fioletti had no previous criminal history and had a hitherto unblemished career as a veterinary surgeon.
The Committee found that only complete removal from the Register was appropriate in this case.
Paul added: “The Committee has reached the conclusion that the respondent’s behaviour is fundamentally incompatible with being a veterinary surgeon.
"The respondent’s behaviour was so serious that removal of professional status and the rights and privileges accorded to that status is considered to be the only means of protecting the wider public interest and of maintaining confidence in the profession.”
The Committee expressed its condolences to the family of Stephanie Hodgkinson for their incalculable loss.
https://www.rcvs.org.uk/concerns/disciplinary-hearings
Each SoundTalks device has a microphone which covers up to a 10-metre radius.
Noises are transmitted to the cloud where sounds are analysed using algorithms which Boehringer says use many years of data, and with the use of AI are constantly evolving.
The company says the device, which monitors coughing 24/7, has already been shown to detect respiratory disease in pigs up to five days sooner than conventional methods, allowing vets and farmers to respond quicker, improving health outcomes, and minimising the risk of infection across the herd. 1,2
Paul Thompson BA VetMB MRCVS from Garth Pig Practice said: “The earlier we can detect the onset of disease the quicker we can intervene.
"By taking action earlier we can aim to reduce morbidity and mortality, and potentially lessen treatments including antibiotic use.
"This will help improve the wellbeing of the pigs and reduce the time commitments and costs for the farmer.
"Having heard how SoundTalks is already transforming the practices of producers and vets in other parts of Europe, I am excited to use it in my own day-to-day role.
"This innovation has the potential to provide robust data as to when respiratory disease starts, allowing us to refine our prevention plans and improve the overall health of the pigs.”
www.soundtalks.com
Open to all veterinary professionals looking to enhance their knowledge and skills in emergency and critical care, this year's Congress has a lineup of over 30 internationally-renowned speakers and leading clinicians and offers up to 70 hours of CPD.
This year’s keynote speaker is specialist transplant nurse and chair of the UK One Health Coordination Group, Helen Ballantyne, and organisers will also be welcoming veterinary nurse Ken Yagi, formerly program director of the CPR simulation lab at Cornell University, who’ll deliver an update on the new RECOVER (CPR) guidelines being released this year.
Simon Hagley, ECC Specialist and Clinical Director at Vets Now hospital in Manchester said: “We are confident our 2024 programme offers something for everyone, no matter what stage of your ECC career you are at, from students through to specialists and everything in between.
"We listened to delegate feedback from last year’s event, and we have brought back some firm favourites including our ’Controversies’ and ‘Joined Up Thinking sessions’, but we have introduced exciting new streams including 'Catastrophic case conversations'.
“We’ve also we’ve extended the popular nursing streams from last year to span two entire days and lunchtime case presentations from interns across the country are also on the programme.”
https://www.vets-now.com/congress
The awards are given to practices across the UK with the most four- and five-star reviews from their clients.
To select the winners, awards organisers analyse over 10,000 reviews left by pet owners on vet practice websites over a 12 month period.
Warren House Veterinary Centre scored over 900 outstanding online reviews from clients.
Swanspool Veterinary Clinic, Northamptonshire, came in second, and Willows Veterinary Centre & Referral Service, West Midlands, third,
Winners of various sub-categories included:
Susie Samuel, CEO of VetHelpDirect.com, said: “The BestUKVets Awards were established to reward vet practices for outstanding feedback from clients.
"We are delighted for Warren House Veterinary Centre (Small Animal Services) – having read so many of their wonderful reviews, it no surprise that they won.
"Local pet owners are very fortunate to have this practice in their area”.
www.bestukvet.co.uk
Photo: vethelpdirect.com
The Human Factors aspect of the course considers how interactions between people and their environment can affect patient care and outcomes.
Systems Thinking looks at how well-designed systems in practice can help achieve better results.
Pam Mosedale, Quality Improvement Clinical Lead at RCVS Knowledge said: “When’s the last time you thought about the impact human interactions between your team are having on your patients?
"What about the processes you use to deliver care?
“Every veterinary professional wants to achieve good outcomes, but the role that Human Factors and systems can play is sometimes overlooked.
"Making sure that your processes are well-designed, and understanding how the people in your team interact with them can optimise the quality of care you provide, while improving team wellbeing."
“That is why we’re delighted to announce the launch of free, practical support on Human Factors and Systems Thinking for all veterinary teams.”
learn.rcvsknowledge.org
Mr Rushton was convicted of sexual assault after pleading guilty at Wood Green Crown Court in December 2022.
He was sentenced to 18 months’ imprisonment, made subject to a restraining order and a 10-year sexual harm prevention order as well as being placed on the Sex Offenders Register for 10 years.
He was also ordered to pay £3,000 costs and a £140 victims’ surcharge.
Mr Rushton did not attend the RCVS hearing, where the facts of the charge were proven by the certificate of conviction and the judge’s sentencing remarks.
In considering whether the conviction rendered Mr Rushton unfit to practise veterinary medicine, the Committee considered that the case involved the sexual assault of a vulnerable woman who was also a professional colleague, and was a serious abuse of trust, reflected in the custodial sentence.
Dr Neil Slater MRCVS, chairing the Committee and speaking on its behalf, said: “It was evident from the judge’s sentencing remarks that [the victim] had been seriously affected by the knowledge of what had occurred on that evening.
"That knowledge was bound, in itself, to be very distressing and according to the victim’s impact statement had a long- lasting impact on the victim’s self-esteem, resilience and relationship with others.
"The victim’s level of distress can only have been increased by the knowledge that the respondent had filmed and/or photographed his activity while she was unconscious and that the images were included on a memory stick which contained a number of other voyeuristic images.”
"The Committee was satisfied that the respondent’s behaviour had caused [the victim] significant psychological injury and carried with it a risk of causing such injury.
“The Committee was also satisfied that [the victim] was especially vulnerable because of the significant quantity of alcohol that she had consumed.
"In the circumstances that evolved, she was in the respondent’s care.
"The respondent abused the position of trust and responsibility that he occupied.
"He was a senior colleague, at a professional conference.
"Instead of taking appropriate steps to secure the welfare of [the victim], he used the position in which he found himself to engage in predatory sexual misconduct.
"Furthermore, his behaviour was opportunistic and, as the judge said, “clearly driven by [his] sexual desires."
Taking into account these factors, the Committee found that Dr Rushton was unfit to practise and next considered the sanction.
The Committee found no mitigating factors regarding the conviction but did take into account the fact there had been no previous regulatory findings against him.
In deciding the sanction, the Committee also noted that there was little evidence before them that Dr Rushton had shown serious insight into the impact of his offending.
Neil added: “In this context the Committee also noted that the respondent maintained a plea of not guilty until three days before a rearranged trial was due to take place, and subsequently advanced an account of what he said was his relationship with [the victim] which the judge found to be false.
“Taking all of these factors into account, the Committee is satisfied that removal from the register is the only proportionate outcome to this case.
"This sanction is necessary to declare and uphold appropriate standards of conduct for members of the veterinary profession and to maintain public confidence in the profession.”
Phovia is a two-part FLE system consisting of a chromophore gel that is applied to the affected skin and a blue light LED lamp.
When used together they produce light of varying wavelengths that penetrates the skin to different depths, which Vetoquinol says helps to control bacteria and reduce inflammation on the surface of the skin and stimulates regeneration in the epidermal and dermal layers.
The unit is portable, and applications take four minutes once a week.
After diagnosis and subsequent recommendation by a veterinary surgeon, any trained member of the clinical team can use Phovia.
For the study, which was led by Dr. Andrea Marchegiani, nine female dogs that had undergone unilateral or bilateral mastectomy for mammary neoplasia had half their wounds treated with FLE, whilst the other half served as the control and received no FLE.
To assess the potential benefits of FLE in reducing infection risk, swabs were taken for culture and sensitivity three, five and seven days after surgery.
The swabs from all FLE-managed wound portions showed no bacterial growth, in contrast to the control wounds, in which three dogs had positive culture results.
Andrea said: “For many reasons healing of surgical wounds can become challenging, especially after removal of mammary gland lumps.
"Veterinary clinicians have to face the three-fold challenge of meeting owner expectations of prompt and trouble-free wound healing, recognising those wounds in which healing may be prolonged or impaired and also following the principles of antibiotic stewardship.”
The study concluded that the research underscores the value of Phovia as a significant adjunct to conventional postoperative care in veterinary medicine, offering the dual benefits of reducing potential infection risks and lessening the home care burden for pet owners.
FLE’s application could potentially replace certain topical treatments and improve overall compliance by simplifying the administration of home therapies, thereby relieving pet owners of some responsibilities associated with postoperative care.
https://www.mdpi.com/2076-2615/14/8/1250
Reference
Research published in EVE by Pearson in 2020 reported that 95% of equine vets work with “difficult” horses on at least a monthly basis, and that 81% of them had sustained at least one injury in the last 5 years.
The research also indicated that some vets overestimate their understanding of equine learning theory.
The BEVA says developing an extended understanding of how horses learn can make clinical care less stressful, and that reduced patient stress also improves workplace safety, which is important in a role that has been identified as one of the most dangerous civilian professions.
Gemma said: “Horses have limited cognitive skills and so we should try to better understand what motivates and reinforces unwanted behaviours rather than assuming the horse is being wilfully or maliciously disobedient.
“To do this we need to appreciate how horses learn.
"Better horse handling leads to happier horses, and this means happier vets and nurses and owners/clients with the ultimate knock on of better safety, better job satisfaction and better retention in the profession.”
The training sessions include:
Gemma added: “One of the biggest push backs I get from people that haven’t started to develop low stress vet care as a routine is that they haven’t got time. But those who do use it say that it saves them time and keeps them safer, this also brings obvious commercial benefit to the practice - so what’s not to like?”
https://www.beva.org.uk/elearning-redirect?redirect=/course/view.php?id=622
The Diabetic Clinical Score is a quick, standardised scoring system to record the clinical signs of diabetes in a patient, which was designed by Royal Veterinary College Internal Medicine Specialist Stijn Niessen
The scoring system has been turned into a pet diabetes app which allows clients to record and monitor the impact of treatment.
CVS' aim is to use the recently validated tool in over 80% of patient cases to improve the treatment and control of diabetes whilst supporting the practice team to develop their skills in managing the condition.
Participating practices will use the DCS, alongside blood glucose measurements, to diagnose and monitor patients.
Veterinary nurses will refer animals coming in for six-monthly Healthy Pet Club check-ups to a vet for a possible diabetes diagnosis, whilst vets diagnosing diabetes will introduce owners and patients to the DCS to record a diabetes log, to help manage the condition.
To upskill and develop colleagues in the use of the DCS, dedicated vet and nurse training sessions have been held by the clinical leadership team, including a kick-off ‘diabetes day’ which focussed on current thinking and introduced the DCS tool.
CVS teams have also grouped together to agree a coordinated approach to managing pets with diabetes in their practice.
Supporting diabetes resources have also been drafted for practices, including new clinical guidelines, supporting paperwork and CPD.
Lara Wilson, Regional Clinical Lead at CVS said: “Diabetes is notoriously difficult to diagnose and different vets can use different approaches to managing cases.
“The Diabetic Clinical Score will help the whole team around the patient – the owner, vet and veterinary nurse – to effectively and cohesively manage their care.
It will implement joined-up thinking and help to put a standardised disease management framework in place.
“It will be fantastic to see the benefits that the Diabetic Clinical Score will bring to our patients and practices.
"I am certain that this will help contribute towards them providing some of the best diabetes clinical diagnosis and care in our profession.”
Across Europe, the company has over 30 technical experts who get over 2,500 technical calls each year about Cushing’s.
The company also publishes the Dechra Academy, which provides a range of free online courses for vets.
There's also Dechra’s endocrinology app which was developed using data from the Royal Veterinary College’s VetCompass database to help vets diagnose and manage the endocrine disorders Addison’s disease (hypoadrenocorticism) and Cushing’s syndrome.
For owners, Dechra publishes the 'Suspecting Cushing’s' website and has created the Cushing’s monitoring app to help simplify the management process, improve compliance with medication and increase engagement in the dog’s care.
Sarah Musgrave, companion animal brand manager at Dechra, said: “Dechra has extensive experience in endocrinology.
"Cushing’s can be a challenge to identify, diagnose and manage and our ‘They’ve got Cushing’s. You’ve got us’ initiative demonstrates the comprehensive support that we have available for both vets and dog owners to help ensure that dogs with Cushing’s live long and healthy lives.”
https://www.dechra.co.uk/cushings-connect
Avis includes over 350 articles, images, client factsheets, and diagnostic trees about avian diseases, diagnostic techniques, medications, legislation and parasitology, with a particular focus on domestic poultry.
The publishers say that content on Avis is authored and reviewed by leading avian veterinary specialists, including the St David’s Poultry Team, which has over 350 years of poultry veterinary experience.
Vetstream CEO, Dr Mark Johnston MRCVS said: We are really delighted to have worked with such a strong contribution from the St David’s Poultry Team whose experience in commercial flocks is provided to veterinarians being presented with smaller flocks.
"We have also had significant additional contributions for this launch edition of Avis across a broad range of poultry veterinary expertise.
"We want as many people as possible to take Avis for a “test flight” and so will be providing free access to all Vetlexicon subscribers for the month of June.”
www.vetlexicon.com
Amanda originally studied and worked in Australia where she undertook a residency in small animal medicine at Murdoch University, completing a Masters in respiratory medicine in dogs.
She moved to the UK in 2016 to work in referral medicine, joining Hamilton Specialist Referrals in 2024 as head of its medicine service.
The webinar will include a refresher on the bacterial, fungal, parasitic and protozoal causes of lower respiratory tract disease and its pathology, after which it will look at techniques and methods for diagnosis.
Amanda's presentation will also look at the secondary effects of infectious lower respiratory disease pathogens, and prescribing and management options.
https://horiba.link/respiratory-disease-in-dogs-and-cats
Taking over from Carl Gorman, Julian says his focus is to continue the work undertaken this year as part of a ‘programme of change’ for BSAVA, that will continue to promote the strong sense of community within the membership and the wider profession.
Speaking at the BSAVA AGM, Julian said: “I am very humbled as I stand here today as your 67th President. It is certainly the pinnacle of my veterinary career, and the greatest honour yet bestowed on me in life.
"We continue to live in exciting times at BSAVA, and as ever, I join a team of utterly amazing staff at Woodrow House.
“I really do believe that the BSAVA will continue to go from strength to strength and will continue to maintain its relevance and position as the indispensable voice of the small animal veterinary profession.”
Julian started volunteering for the BSAVA after his graduation within the Southeastern Regional committee, becoming Chair of the committee after a few years.
He then became part of the BSAVA Education Committee, BSAVA PetSavers Grants Awarding Committee, and was lately part of the Publications Committee.
He then joined the Presidential ladder two years ago as Junior Vice President.
Outside of his volunteering for the BSAVA, he was at Crossways Vets in West Sussex for 17 years, initially as a partner, then as an owner, and finally as a Clinical Director.
He has since stepped down from the practice to devote his time to being BSAVA President this year.
Niall, who stepped up from Vice Chair to acting interim Chair of the Fellowship Board after the resignation of the previous Chair, has been formally elected as Chair of the Board.
In his role as Chair, Niall will continue to lead the Board, which is responsible for setting the criteria for joining the Fellowship across all three of its routes to entry, as well as the process by which applications are assessed.
An election for the position of Vice Chair of the Fellowship Board will take place in the autumn.
Niall said: “I am honoured beyond words to be elected Chair of the RCVS Fellowship and I'm very grateful for the support received to achieve this.
“I know I have very big shoes to fill, thanks to the great efforts that have gone on before and I will put all my available energy into continuing to work with our Fellows and the College to progress the goals of RCVS Fellowship as a resource of independent knowledge for our professions, to upskill and always innovate, while looking to enrich public awareness and discussion.”
Nicky Paull MRCVS, who has held the position of Chair of the Credentials Panel for the Meritorious Contributions to Clinical Practice pathway for the past three years, was successfully re-elected.
Nicky will continue to be responsible for making assessments of applicants aiming to gain Fellowship through the Meritorious Contributions to Clinical Practice pathway.
She will co-ordinate and oversee a review of the applications by her fellow panel members, as well as chairing any required appropriate panel meetings.
On her appointment, Nicky said: “I look forward to the challenge of continuing to grow the diversity of the Fellowship and celebrate those who, by their contribution to the advancement of the profession by clinical or educational scholarship and leadership, have had a significant impact on clinical practice within the veterinary profession.”
Niall and Nicky will be formally instated into their roles at Fellowship Day, which is due to take place on Thursday 28 November at One Great George Street, London.
https://www.rcvs.org.uk/fellowship/
Spread over two floors, the 3,300 sq ft flagship practice is unusually large for a London clinic, and has a dedicated dental suite and laboratory, as well as six spacious and bright consulting rooms.
Notably absent from the practice are a reception desk and continuously ringing telephones.
Instead, customers receive a warm welcome in the members’ area, with separate spaces for cats and dogs.
Shades of lilac on the walls have been carefully chosen to keep animals calm, while a pick and mix wall filled with toys and treats is designed to help pets develop positive associations with vet visits.
Co-founders Russell Welsh MRCVS and online estate agent entrepreneur Daniel Attia say that a large portion of Creature Comforts’ customers have signed up as ‘All Access’ members, paying £20 per month to get unlimited access to expert care from vets and nurses.
This includes as many consultations as they need, annual vaccinations and discounted routine treatments e.g. 50% off microchipping.
The remainder have opted to pay as they go for treatment.
Creature Comforts’ chief veterinary officer, Dr Simon Hayes, says: “One of the biggest problems with UK veterinary care is that, due to the expense of consultations, pet owners are understandably reluctant to book in to see a vet until their animals are really sick.
"With a subscription model that includes unlimited consultations, we’ve removed the cost barriers to accessing expertise easily and quickly, so pets are seen more frequently, and conditions can be identified and treated earlier in the disease process, meaning a vastly better outcome for pets and hopefully greater financial savings over their lifetime, too.”
Simon added: “Many people comment on the peace and quiet.
"The absence of phones ringing or receptionists permanently on calls is unusual.
"But because our customers book in, submit queries and request medications via our app, we don’t need these things.
"While our virtual care team can take calls, they’re not based in the practice.
"This frees up our people to welcome customers and make a fuss of their pets so we can turn what has long been a stressful appointment into a positive experience.
"People have told us their pets, who trembled and cried at their previous vet, are now pulling to come inside because they know they’re going to get a treat and lots of attention.
"We’re still doing all the things vets do, in terms of offering excellent care, expertise and advice, but the entire experience around it has been totally transformed.”
Creature Comforts’ third site, also in London, will open towards the end of this year, and the company is keen to hear from veterinary surgeons, nurses and others who may be interested in upcoming vacancies.
George won the Best Medicine Award for: 'Predictors of clinically significant bleeding in dogs with severe thrombocytopenia'.
Kathryn won the Best Practitioner Award for: 'Reflecting on first opinion clinical improvement project across 39 UK vet practices to support diagnosis and management of OA.'
Sebastian won the Best Surgery Award for: 'Complications and outcomes following surgical management of Achilles Tendon injury'
The Best Student Award was won by Michelle Demkova for: 'Lifting the flap on otitis externa in dogs under primary veterinary care in the UK – the VetCompass view'.
In addition, Clare Jones RVN won the Best Poster Award for: 'Confidence with CPR within Veterinary Professionals. Would standardised CPR training help confidence within Veterinary Professionals?'
Submissions for the 2025 Clinical Abstracts will open on 9th September 2024, and will close on 18th October, and those chosen will present their work at BSAVA Congress 2025, in Manchester on 20th – 22nd March.
https://www.bsavacongress.com/register-interest
Vetlife Ambassadors attend veterinary events, deliver talks and promote fundraising activities on behalf of the charity, which equips them with the training and support they need.
Maurice Kelly (pictured), a Vetlife Ambassador, said: “I like to volunteer for events so that I can chat to a wide range of practice personnel and keep abroad of what is happening in the veterinary industry and the current issues.
"Event volunteering is also a great opportunity to meet some of the Vetlife staff and other volunteers.”
www.vetlife.org.uk/become-an-ambassador
The course explains what to expect if you’re a veterinary surgeon who has had a concern raised about them.
Clare Stringfellow, Case Manager in the RCVS Professional Conduct Team, said: "We appreciate that concerns can be very worrying, and we hope that, through this course, we can give vets and nurses a better understanding of the process and how to obtain additional support.
“The course will allow participants to understand the different stages involved and the key activities that happen at each point, as well as detailing some of the common concerns we receive and how these are dealt with.”
The CPD course, which includes film and audio content, takes about 30 minutes to complete.
https://academy.rcvs.org.uk
Jonathan Hill (UK Country Manager) said: “I’m delighted to announce that TVM UK is changing its name to Dômes Pharma.
"This will align with the other operating companies within the group.
"TVM UK has always been owned by the Dômes Pharma group, and since the start of our journey in the UK market we have been synonymous with expertise and outstanding levels of customer service in selected speciality segments of the animal health market and this won’t change.”
“Under the Dômes Pharma name we will continue to build and grow on this very strong foundation.
"I’m looking forward to working with the entire Dômes Pharma team as we increase our presence as a leading specialty pharmaceutical company, bringing our ethos to new speciality segments with innovative products and solutions for vets in the UK.
"Dômes Pharma remains a family-owned business, and the culture of the company really reflects this and we live by our values of kindness, boldness and responsibility.” https://www.domespharma.com https://www.tvm-uk.com
15.3% said they had received written abuse and 13.4% had received online abuse.
One in ten (9.87%) had cited receiving generally negative grumbles from their clients and a small percentage (0.8%) said they had noticed negativity from usually supportive clients.
17% reported abuse relating to the CMA across more than one platform.
On the other hand, the survey also revealed that 22.4% had received support in person, almost one in twenty (4.5%) had received online support, and 2.4% cited they had received supportive correspondence.
For the study, 12 month's worth of anonymised data from CVS practices was analysed2.
The study concluded that lower engagement between a practice and its staff or clients, recent parental leave, shorter practice employment tenure, and younger age were all associated with an increased likelihood of support staff resignations.
Lower practice client engagement, which CVS says is a proxy for client satisfaction, was associated with increased odds of support staff resigning3, highlighting the potential impact of client incivility on veterinary colleagues who are typically in customer facing roles.
Reduced employee engagement – measured by a ‘employee net promoter score’ (eNPS), where colleagues rate how likely they would recommend the practice as a good place to work4, also correlated with increased resignations.
Within CVS, eNPS has been demonstrated to be positively correlated with the frequency of line manager discussions.
The current data suggests that consistent measurement of employee engagement in a veterinary setting at regular intervals throughout the year can have benefits for line managers in identifying increases in the risk of resignations and practice attrition, allowing them to take proactive steps to improve engagement.
A recent record of taking parental leave was also associated with greater odds of resigning in the following 12 months than staff who have not taken parental leave in the previous 12 months5.
Qualitative studies in other professions highlight the need for greater flexibility in working hours and focused managerial check-in support.
Therefore ‘return to work’ interventions may present an opportunity to improve retention.
Conversely, the increased length of employment tenure was associated with decreasing odds of support staff resignations6, potentially highlighting the role for long service reward schemes, such as the long service holiday awards CVS introduced a couple of years ago. Whilst employee age was associated with the odds of resignations, with a 1% decrease in the odds of support staff resigning with each additional year of age7.
Imogen Schofield, Director of Clinical Research at CVS, said: “Support staff are integral members of the team.
"These key roles contribute to the efficient and effective functioning of a veterinary practice.
"Despite the important roles of support staff, little research exists on these team members and there is no data describing reasons for their attrition.
“This research was done to help the wider industry to understand how we can reduce support staff resignations.
"It aims to identify demographic, payroll and engagement factors associated with resignations.
"We believe it adds valuable insights to previous survey-based research by organisations such as the British Veterinary Receptionist Association.
“Reflecting on our research from 2021, we have introduced a Zero Tolerance Policy to protect our colleagues against intrusive, offensive, violent or aggressive behaviour from clients.
"We have launched monthly interactive Receptionist Support Sessions, giving receptionists the opportunity to connect with their peer network, share experiences and ideas, and feel supported.
"And we are now focussing on developing our support staff through creating new Receptionist and Patient Care Assistant Career Pathways.”
References
The ‘Ear essentials – a holistic approach to the treatment of canine otitis externa’ webinar will include a presentation by Jonathon Elgie, veterinary technical advisor at Dechra UK and Ireland.
Jonathon will talk delegates through case examples to help them make decisions that can be used in practice and take a clear, practical and holistic approach to treatment.
He will also update vet professionals on Dechra support including the Lifelong Ear Partnership which provides education, tips and assistance to achieve better clinical outcomes and owner satisfaction.
In addition, some delegates at the ‘Break the Pain Conference and Round Table’ event, which took place last month, said that they sometimes assume that farmers are worried about the cost of medication, which discouraged them from talking about it.
Katherine Timms, ruminant veterinary advisor at Ceva Animal Health, which manufactures the NSAID Ketofen, said: “The Stride UK dairy mobility report 2024 revealed that 7% of dairy farmers were not using NSAIDs in any lame cow, yet foot care and lameness management should be included in their herd health plans to meet the Red Tractor Dairy Standards and the standards of their milk buyer.
“Farmers want an easy and cost-effective solution when it comes to offering pain relief to their herds due to other priorities on farm and using NSAIDs strategically have shown a substantial return on investment of £1.66 for every £1 invested1.
"Vets should be leading discussions on pain relief to change their clients’ mindset with the goal of providing gold standard care for the long-term health and welfare of the nation’s herd.”
Sam Bowker, vet surgeon at Blackdown Farm Vets in Devon, who attended the conference, said: “It was a good challenge to us as vets to lead on the use of NSAIDs and pain relief on farm.
"We had a good discussion about protocols we have in the practice, particularly around the use of pain relief when called to assisted calvings and all agreed to use them ongoing.
"The other good reminder was not to assume that farmers won’t want to give pain relief because of cost, and to consider both the welfare and production benefits of their use.”
www.wavegoodbyetopain.co.uk
Each 'Facing Up To Finances' discussion will include tips from a financial professional and live Q&A from the community.
Hosted by a member of VetYou, the panel will include a financial professional, a guest sharing their experience, and a member of the Veterinary Woman team.
Registrants can pre-submit questions or ask them live, including anonymously.
Editor of Veterinary Woman, Jenny Langridge, said: “Readers of Veterinary Woman ranked ‘finances’ as the top subject they needed to know more about to make the most of future opportunities.
"It’s vital that women in the veterinary professions are able to access trusted resources such as the Facing Up To Finances discussions to help achieve their financial goals.”
Further sessions in October 2024 and January and May 2025 will cover subjects including preparing for the unexpected, financial planning and negotiation around life moves such as family, moves and career shifts, and financial strategies for wellness and insurance.
https://www.subscribepage.com/veterinary_woman_finance_series
Linda gave her address at the Royal Institute of British Architects, venue for the RCVS Annual General Meeting last Friday.
Linda, an equine vet and director of the Wiltshire-based George Veterinary Group, said: “A Royal College and a regulator – it’s a challenge but this combined role is also an opportunity for us.
“In the time I’ve served the RCVS, I’ve definitely learnt some of what it takes to fulfil these roles under the remit of both the Veterinary Surgeons Act and our Royal Charter; to think not just from personal perspective and experience, and also to try to look beyond the needs of the profession today and consider what tomorrow might bring.
“Vets are not just one thing.
"The roles we fill in our working lives are many and varied, and I would argue that the MRCVS is the best placed arbiter of animal health and welfare.
"As such, keeping the MRCVS at the heart of decision-making around how veterinary care and services are provided is essential both to safeguard animal health and welfare and also to retain public trust in our work.
“Cultivating trust is a big part of what many of us do, day in and day out – trust in us from within our teams, from our clients and perhaps even from our patients.
“The RCVS with its two hats does a tough job for both the professions and the public.
"In many cases, the interests of the professions and the public align and there is no conflict.
"Of course, as a regulator where the interests don’t align, the RCVS regulates in the wider public interest and this, too, is a positive for us as a profession.
“Working in a regulated environment is a strength for us.
"The landscape in which we work has changed and the regulatory environment needs to change too. Now we are the other side of the general election, work can continue on legislative reform seeking parliamentary time for a new Veterinary Surgeons Act.”
As the 13th female President of the RCVS, Linda will lead an Officer Team comprising the now Senior Vice-President Dr Sue Paterson FRCVS, Junior Vice-President Professor Tim Parkin FRCVS and Treasurer Dr Tshidi Gardiner MRCVS as well as VN Council Chair Belinda Andrews-Jones RVN, who attends Officer Team meetings as an observer.