They include a webinar from In Communication, a company which specialises in veterinary client communications, which covers things like how to broach costs with clients, communicating treatment options succinctly and time-blind shared decision-making.
The Society has also published eight questions which the public may ask about the investigation, with model responses.
The resources also include a summary of the five concerns raised by the CMA, and advice about how to discuss them with practice staff.
Finally, you can download SPVS' presentation to the CMA which talks about the drivers for fee increases.
https://spvs.org.uk/cma-spvs-response
PS: Whilst you're here, take a moment to see our latest job opportunities for vets.