Pfizer has announced the results of research carried out as part of its Vet Support+ initiative, which shows that the three most important factors in engaging a veterinary team are: leadership, employee performance management and team effectiveness. Of the three, performance management is the most important.
The employee engagement survey was carried out to provide an insight to the veterinary market specifically. According to Pfizer more than 4,000 responses were received, providing insights from 749 practice owners, partners and practice managers and almost 3,500 individual veterinary practice employees. Analysis and modelling from an independent expert and the Vet Support+ team led to the identification of three drivers for an actively engaged team within a veterinary practice, and the creation of a national benchmark for employee engagement. Pfizer says Vet Support+ is committing to running the research on a regular basis so that employee engagement amongst all veterinary staff can be monitored on an ongoing basis.
Pfizer says that although recognised as the most important factor in generating good employee engagement, performance management was identified as an area of weakness in many practices. There were contradictory responses from management and staff regarding both formal appraisals and informal feedback taking place. In both cases, management tended to believe this was happening while staff disagreed. Of further frustration for staff was the management of poor performers, with 52% of staff stating that poor performers were not managed effectively.
Leadership is critical for any successful business, however the survey showed that while personal relationships between management and staff are good (79% of vets and 76% of staff agreed that the relationship between management and teams are generally good), there is a lack of trust between leadership and staff (80% of vets said they believe there is trust in the team, while only 62% of staff agreed).
Practice owners were more upbeat about team effectiveness: 76% said they believe the team was willing to put in more effort, while only 63% of staff agreed. There was another inconsistency regarding communication within the team, with only 49% of staff thinking that communication in practice is good versus 65% of practice owners.
Ned Flaxman, Director Business Innovation at Pfizer Animal Health said: "At face value this data makes for very interesting reading and the identification of the key drivers of engagement in practice is the practical benefit for practices to prioritise their focus of activity on staff management."
He added: "This research will enable us to work with practices to do their own employee engagement survey to be benchmarked against the national study. This will provide an evidence-based approach to identify the biggest gaps for improvement, and our Vet Support+ team can work with practices to deliver solutions for those challenges whether leadership, team effectiveness or performance management."
Practice owners and managers wishing to understand the data in more detail and measure levels of engagement within their own team against the evidence-based benchmarks the study provides should contact the Vet Support+ team at http://www.vetsupportplus.co.uk/
Key findings from the Employee Engagement Survey:
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