The Veterinary Benevolent Fund (VBF) has announced that the new Vet Helpline, which will now be answered by a live person 24 hours a day, has launched in time for Christmas - an especially difficult time for many people.

The new service runs on a new telephone number: 0303 040 2551. Add it to your address book now, if not for yourself, in case you need to pass on the information to a colleague who needs help.

The new Vet Helpline has been made possible with support from the new RCVS joint initiative “Mind Matters”

Rosie Allister, Chair of Vet Helpline said: “It’s so important that people who take the brave and positive step to seek help by calling Vet Helpline are able to connect with one of our trained volunteers as quickly as possible. We know many are deterred by reaching a voicemail, so connecting to a human being is vitally important and can have an important positive impact. We are so grateful for this vote of confidence in Vet Helpline from the Mind Matters initiative. 

"Everyone involved in running Vet Helpline is a volunteer and the team is so incredibly passionate and keen to see the service continually improve. The launch of our confidential e-mail service last year, which hides all email addresses (accessible via www.vetlife.org.uk), was a huge positive step forward and now this evolution to live answering is another. We are adamant that although the phone number is changing, the non-judgmental, completely confidential and empathetic support that we offer will not."

As one of the four arms of support offered by the VBF, Vet Helpline sits alongside services offering financial support, help with mental health conditions, including drug and alcohol addiction, and a library of resources aimed at promoting well-being on the Vetlife website - www.vetlife.org.uk. 

PS: Whilst you're here, take a moment to see our latest job opportunities for vets.