CPD Solutions and Onswitch have announced that they have joined forces to offer a new online training course for veterinary receptionists called a Mini Series. 

Dr Susie Coughlan, Managing Director of CPD-Solutions, said: "Today's competitive pricing between practices means that securing a client's return spending can depend largely on the quality of their early interactions. However, with such a busy schedule, it's almost impossible for most vets and practice managers to provide dedicated in-house training for frontline staff, even though many appreciate how crucial it is. The mini-series allows receptionists to perfect their skills in their own time and in the comfort of their own surroundings, saving the practice valuable time and resources while enhancing the initial customer experience. At the end of the day, this is what every veterinary practice is striving for - contented clients."

The first course commences on the 19th of February 2014 with a full programme planned for the future. More information is available at www.receptionistwebinars.com, or call CPD Solutions on 0151 328 0444.

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